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Of the People, By the People, For the People: How to Make Government Work Better and More Efficiently for Everyone

Table of Contents
  1. Government at a Crossroads
  2. The Need for a New Approach
  3. Public Employees: Partners for Change
  4. The Road to Change

A vision for the future

Imagine a motor vehicle bureau that allows people to renew their car registration over the phone or through the computer. Or an employment office that provides 24-hour access to job information that is updated daily.

Imagine a government office staffed with front-line employees who have the training, authority and flexibility to respond to your questions without passing you on to the next window or making you fill out more forms.

Imagine a government procurement system that enables public workers to get the supplies they need when they need them. Or a government agency that never mentions the word "delay."

It may be hard to imagine. But it is not unimaginable. It may be difficult to accomplish. But it can be accomplished. The questions is: How do we get from here to there?

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