Managed Care: What You Don't Know Can Hurt You

Table of Contents

1. Letter From Pres. McEntee and Sec.-Treas.Lucy
2. What is Managed Care?
3. What Should the Union Look For in a Managed Care Plan?
4. Quality of Care
5. Access to Care
6. Consumer Protections
7. Mental Health/Substance Abuse
8. Prescription Drug Coverage
9. Union Strategies for Improving Quality
10. Community-Based Strategies for Improving Quality
11. State and Federal Regulations
12. Workers' Compensation and Managed Care
13. Appendix: Sources of Information