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Member Connection Representative - Hybrid/Remote

Washington Federation of State Employees (WFSE) AFSCME Council 28
Starts at $72,744 to $83,213
Posting Date:
July 08, 2024

Who We Are:

The Washington Federation of State Employees (WFSE), AFSCME Council 28, has a long history of fighting for workers' rights and employee benefits while tackling social justice issues with passion and energy. The WFSE has operated in the state capital for 80 years, fighting for fairness and equality. We ensure hard-working public service workers get better pay, health care, retirement, and a healthy work environment. There is more to accomplish, and we can achieve it with the right personnel. Join our team and be part of a larger mission that will make an impact for years to come. Learn more about who we are at


What We’re Looking For:

The WFSE is recruiting to fill a vacancy in our Member Connection Representative (MCR) job class. This position serves as a first-line resource in addressing member needs and questions and initially supporting stewards, members, and other WFSE staff in the processing and tracking of grievances. It works as part of a team to assist in facilitating internal organizing and offering solutions to workplace issues.


This position also assists with advertising and informing members of opportunities to participate in workplace informational meetings and actions, political grassroots organizing, and Get Out the Vote (GOTV). In coordination with field offices, the MCR schedules training for stewards and members and does general outreach to build the union and further our organizing goals. The MCR troubleshoots issues or potential issues for members and uses case management technology to support WFSE members.


The MCR has the technical expertise of multiple contracts and provides excellent union care and support services regarding grievance-related issues, investigations, member meetings, and general inquiries within their respective contract. The MCR ensures that member issues are addressed promptly and calls are coordinated with the appropriate steward, member leader, activist, or WFSE staff member for further assistance.


Additional duties include:

  • Research relevant resources to assist members as needed, identify member representation needs and troubleshoot the next steps to provide optimal support for the member.
  • Recruit non-members to join the union, sign up for PEOPLE, attend events, and inform members of union benefits and activities.
  • Documents member interactions in a tracking system(s) to help identify trends and analyze data to improve support where needed consistently.
  • Conduct class registration and initial fact-finding of member complaints, discipline, grievances, and other representation and membership questions.


Required Qualifications:

  • Four (4) years of experience in union work, a customer service center, or a similar environment.
  • Proficient computer skills, including Microsoft Windows, Office, and other productivity software.
  • Proficient analytical skills necessary to interpret contract language, investigate, and process grievances.
  • Experience identifying contract proposals based on observations and application of the collective bargaining agreement.
  • Experience tracking, analyzing, and interpreting data.
  • Excellent oral and written communication skills.


Desirable Qualifications:

  • Possess creativity and an ability to "think out of the box."
  • Experience within a communication center and help desk, including call logging, incident tracking, case management, and/or similar tasks, is desirable.
  • Previous experience as a member representative, shop steward, or similar position.

Special Note:

This position is hybrid/remote, and selected candidates are expected to live in Washington State. It is overtime eligible and may require work some weekends. A motor vehicle report and a background check will be conducted as a condition of employment. Benefits include 12 paid holidays, annual and sick leave, a $150 monthly cell phone allowance, medical/dental, life, and long-term disability insurance, personal holidays, and more. The salary range is $72,744 to $83,213 and will be determined commensurate with experience.


How to Apply:

To be considered for this position(s), applicants must submit a resume, letter of interest, and at least three (3) professional references to Your letter of interest clearly

explains how your experience, training, and education make you a viable and competitive candidate for this position.


This position is open until filled; however, applying as early as possible is to the applicant's advantage.


The Washington Federation of State Employees is committed to providing equal employment opportunity and equal access in a non-discriminatory manner to its programs and services for all persons without regard to race, creed, color, marital status, gender, sexual orientation, religion, age, national origin, political affiliation, honorably discharged veteran or military status, or the presence of any actual or perceived sensory, mental, or physical disability.


Persons requiring accommodation in the application process or for an alternative format may contact the Human Resource Manager, Tiffany Wright, at (360) 339-5159 or Persons with disability or those who are deaf or hard of hearing can call the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388. The WFSE complies with the employment eligibility verification requirements of the Federal Form I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form on the first day of employment.