For Members » AFSCME Advantage

Auto Insurance: Questions and Answers

Who provides the insurance coverage?

With more than $800 billion in assets and approximately $80 billion in shareholders equity, 21st Century Insurance is one of the strongest and most stable insurance and financial services organizations in the world.

How can I get a quote?

Call the 21st Century Insurance Companies at 1-800-294-9496 to get a quote.

How can I tell if Union Plus Auto Insurance is a good deal for me?

Visit www.afscme.org and follow the steps to get quotes from the Union Plus Auto Insurance Program and other insurance companies in your state. Not all states are available for quote comparison but the list is growing. If your state is not listed, please check back later to see if it has been added.

Does everyone receive a quote?

Most members who call or visit online receive a quote. For example, members will not receive a quote if they have never had insurance, if they have a bad driving record or if the vehicle to be insured is for commercial use.

How do I go about starting my policy?

In most states, you can start your policy by making an initial payment by check or credit card over the phone. In the near future, you will be able to make your payment online. If you use this method, your policy can become effective as early as the day after you make your payment. If you do not make your initial payment over the phone, you should complete the application in your quote package and return it to 21st Century Insurance along with your down payment. Your policy will become effective one day after the postmark on the envelope used to mail in your payment.

What happens if I have a claim?

In the event of a claim, you can all 1-800-433-8880, 24-hours-aday, 7-days-a-week.

When can I expect a check?

Most losses are paid within 7 days of a report. If you wish, we can pay your repair shop directly. Just tell your adjuster to call your shop.

Can I use any repair shop?

Yes. You may use any repair shop to have your vehicle repaired. And the 21st Century Insurance Companies also has a Direct Appraisal program of preferred shops for your convenience.